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Please note that this policy only applies to items purchased online. Moreover, these items should be returned directly to our charity partners return addresses. Returns are accepted by Thriftify - within a 14 day period from the delivery date. Items must be returned to us within 14 days of delivery in the condition in which they were received. You should take care when trying on items to ensure that clothing is not stained with fake tan, make-up deodorant etc. Refunds for returned items will exclude shipping costs.